Privacy Policy

Last updated:

1. Information We Collect

Washvibrant collects information from you in the following ways:

Contact Form: When you submit our contact form, we collect your name, email address, and message content.
Analytics: We use Google Analytics to understand how users interact with our site. This includes IP address, browser type, pages visited, and time spent on site.
Cookies: We use cookies to enhance your experience. See our Cookie Policy for details.
Automatic Information: Our server logs collect technical information such as your IP address, browser type, and access times.

2. How We Use Your Information

Your information is used for the following purposes:

To respond to your contact enquiries
To provide educational content and guidance
To understand how our site is used (analytics)
To comply with legal obligations
To prevent fraud and maintain security
To improve our services and platform

3. Legal Basis for Processing (GDPR/Privacy Act)

We process your personal information based on the following legal grounds:

Contractual Necessity: Processing required to fulfil our services to you
Consent: Where you have explicitly consented (e.g., contact form, analytics)
Legitimate Interests: To operate and improve our services
Legal Obligation: To comply with applicable laws

4. Third-Party Services

We use the following third-party services that may process your data:

Google Analytics: For website analytics and user behaviour tracking
Google Ads Conversion Tracking: To measure ad campaign effectiveness
Google Maps API: To display our location on the contact page

These services process data according to their own privacy policies. We recommend reviewing their terms.

5. Data Protection

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under privacy legislation, you have the following rights:

Right to Access: You can request a copy of your personal data
Right to Correction: You can request we correct inaccurate information
Right to Erasure: You can request deletion of your data (subject to legal requirements)
Right to Object: You can object to processing of your information
Right to Portability: You can request your data in a portable format
Right to Lodge a Complaint: You can complain to your local data protection authority

7. International Data Transfers

Your data may be transferred to and processed in countries outside New Zealand as part of our use of international services. Where such transfers occur, we ensure appropriate safeguards are in place.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, typically:

Contact form data: 2 years (or as long as required by law)
Analytics data: 26 months (Google default)
Server logs: 90 days

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect information from children. If we become aware a child has provided information, we will delete it promptly.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our site indicates acceptance of the updated policy.

11. Contact Us

For privacy-related enquiries, contact us at:

Washvibrant Limited
Level 2, 123 Symonds Street
Auckland 1010, New Zealand
info@washvibrant.world
+64 9 555 8847